KBOPS is an online Knowledge Base for product (or any other) information as well as a Product Support system. Hosted on the UK's largest internet site provider, a simple link on your web page can link to a fully searcheable knowledge base for your products which instantly becomes an integral and vauable product information source and support tool for your customers. The style of the Knowledge Base search and article pages are easily modified to match the style of the main web site.
Easy to add to any companies web site, it gives a full knowledge base of product information that a user might require with a sophisticated search tool to minimise search times. Searching can be performed by product type, product version or model, article published and revised dates as well as keyword and full text search. When performing a full text search, the articles containing the text will be displayed with the words that matched the search, highlighted for easy identification.
Additionally there is an Online Product support section which allows the web user to request support information which is then logged. This can ensure that full information is supplied by the customer and then passed to the company via email. Another optional feature is Online Registration, allowing the user to log their purchase of the product and this is then stored in a database on the web and can be used to allow or disallow product support requests.
The system is fully configuarable and can be used for companies supplying anything from simple mechanical items to sophisticated electronics or computer software. The system can also be used for general information providers that require online access to the data (either by any web user or via a password protected access) and sophisticated search requirements (e.g. DIY information, medical articles, auction house lists, estate agencies, etc.)
The cost of the system is very low because the software is rented rather than purchased (using the ASP model). This also means that all bug-fixes, updates etc. are all free and available the instant they have been completed and tested.
| Adding a KBOPS Knowledge Base to your site can greatly improve customer service as well as save you time and money by reducing the number of support telephone calls. |
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